Your virtual audit

If you are reading this page you have, more than likely, agreed to take part in a virtual water saving visit from Northumbrian Water – we’re looking forward to helping you save water that will save money on your energy bills and help the environment.

At Northumbrian Water we’re working with our partner Aqualogic who have enormous experience helping customers save water in their home.

What to expect

To speed up the process of your virtual water saving visit, we ask that you answer a few quick questions, you can do that by clicking here.

Your water saving expert will contact you a few minutes prior to appointment, this is to check that you’re ready to take part. Please ensure that your smart device is adequately charged before your virtual visit.

To get started all you need to do is click the link that has been sent to you in your confirmation email. If you haven’t received this, don’t worry the expert and send this to you via SMS or email.

The expert will ask to you go to from room to room in your property and ask will ask you a few easy questions about your water usage. Don’t worry there are no right or wrong answers, if you’re not sure about anything just give a best guess!

Once the virtual visit has been completed our expert will arrange for a selection of FREE water saving products to be sent you. These products are easy to fit and non-intrusive, and if you don’t like them, you can always remove them at your convenience.

Your virtual visit


Frequently asked questions

If you have any questions or queries about your visit, check out our FAQ section to get the answers you need, or to get in touch with us.

Find out more


Help us to help you

Before your appointment you can help us by answering a few questions. They’re quick and easy and will make the virtual visit process a lot smoother.

Log your flow rates


Water saving products

During the audit, our expert may recommend some water saving products for you. This section tells you a bit more about the products and how to fit them.

Learn about the products