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Frequently asked questions

Let’s answer your questions

If you’ve got any questions or queries about your virtual water saving visit, check out our comprehensive list of frequently asked questions below. If we’ve missed anything out you can contact us by either calling: 0333 2400 266¬†using the form at the bottom of the page.

What is a virtual water saving visit?

A virtual water saving visit is where one of our friendly experts will ask you various questions about how you use water in your home. From the answers you give they’ll be able to recommend how you can save water and save money on your water bill. This is achieved by small behavioural changes, accompanied with a selection of FREE water saving devices.

Unlike regular water saving visits, there’s no need for our expert to physically be in your home, it all takes place through your smart device!

How long does it take?

Normally the virtual visits take between 30 and 45 minutes depending on the size of your property.

To ensure that your visit goes as smoothly as possible, you can answer a few short questions about your water usage which our expert can look at before your visit.

Is it secure?


Our virtual water saving visits aren’t recorded and are encrypted so no one other than you and our expert can see what’s happening. If you have any privacy concerns please check out our privacy policy. Or contact us using the form at the bottom of the page.

What do I need for my virtual water saving visit?

For your virtual audit you will need a smart device (tablet or smartphone) which has adequate charge in it (we recommend around 70%)

If you haven’t had a chance to complete the short questions, please ensure that you have a measuring jug with you so you can carry out the flow rate measurements during the audit. We recommend you also have something you can pour water you use into, like a watering can!

Will my device be compatible with the virtual visit?

As long as your smart device has a camera and is an Android/iOS tablet or smartphone you should be absolutely fine!

Because you’ll be moving around your home we don’t recommend carrying out the visit on a laptop or desktop computer.

You will be asked to place your device down during the visit, please ensure you place it down safely on a clear surface.

I can't make my visit

Don’t worry if you can’t make your visit! We can re-arrange it for a more convenient date and time. If you are able to, please fill in the contact form before your visit is due to start.

I need help with my products

If you need help with fitting your products please check out the product section by clicking here. There’s a selection of tutorial videos on there which should help you fit them.

If you would rather speak to someone please contact us on: 0333 2400 266 or you can fill in the contact form at the bottom of the page. We can offer easy-to-follow advice over the phone or via email.

Or we can arrange for one of our experts to carry out a video call with you and they can talk you through the process of fitting your products step-by-step.

Who is Aqualogic?

Aqualogic are our chosen partner, who will be carrying out your virtual water saving home visit.

Get in touch

If you can’t find what you’re looking for in the information above, please get in contact with us by calling 0333 2400 266 or by using the form below:

What to expect


What happens next

Now that you’ve booked your appointment, find out what will happen next and what you’ll need to do to get ready!

Here’s what to expect


Help us to help you

Before your appointment you can help us by collating some information that will help on the day.

Log your flow rates


Water saving products

Our expert will assess your water usage and may recommend any of the following water saving products listed on this page.

Learn about the products